We have a remote support license that allows us to securely connect to your screen in order to assist you with your technical problems (provided you have Internet access - with no Internet access, you may bring your computer in, request phone support or setup an onsite service call).
Our technician will advise you to click the help button to the left for our temporary agent installation, which will remove itself when our session is complete, or to use our standard agent installation, which will stay installed for quick support in the future by clicking here >> (REMOTE SUPPORT)
NOTE - Depending on your web browser and its security settings, you may have a pop-up bar or message come up asking you to make sure you want to download the file... choose “run” or “keep” then run the file to download the application and make it run.
ALL REMOTE SUPPORT IS SECURE AND IS SUBJECT TO STANDARD CHARGES DESCRIBED IN DETAIL BELOW. BE SURE TO ASK THE TECHNICIAN WHAT CHARGES YOU ARE SUBJECT TO INCUR. BY INITIATING THIS SUPPORT SESSION, YOU ARE AGREEING TO OUR REMOTE SUPPORT POLICY.
Pre-paid support
In addition to in-shop and onsite technical assistance, we offer expert pre-paid technical support for assistance via email and telephone.
Ask about our inexpensive support plans, which INCLUDE remote support sessions as well as credits for onsite and in-shop repairs!
Without a support plan, the minimum purchase is
a half-hour at $50 (plus 7% MS Sales Tax)
Payment is required prior to support session. The most common method of payment is credit card via phone, you may also pay via paypal or ACH bank transfer. You may also come by our store and pay via check, credit card or cash.
